Overview
NetPilot App, LLC (“NetPilot”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website (https://netpilotapp.com) and when you use our software products, including NetPilot Lite and NetPilot Pro (“the Application” or “the App”).
1. Information We Collect
A. Website Purchases and User Accounts
When you interact with our website, including making purchases or registering an account, we may collect the following information:
- Personal Information: Name, email address, billing/shipping address, payment details (processed securely by third-party providers such as PayPal or GoDaddy eCommerce; we do not store full credit card numbers).
- Usage Data: IP address, browser type, device information, and site usage data (via cookies and analytics tools).
B. NetPilot Desktop Application
- The NetPilot desktop application (NetPilot Lite and NetPilot Pro) does not collect, transmit, or share any personal information or user data outside your device.
- The application may access or display local system information (such as device/network details, running processes, or network addresses) to provide network diagnostics and monitoring features. This information is processed and displayed locally on your device and is never sent to NetPilot App, LLC or to third parties.
- The application does not require user registration or login. Any reports or logs are only created and saved locally when you explicitly choose to export or save data; no data is automatically transmitted or collected by NetPilot.
- The app does not use telemetry, remote analytics, or cloud sync.
2. How We Use Your Information
Website:
- To process orders, deliver products, and provide customer support.
- To send important updates, product information, or policy changes.
- To improve our website and user experience through analytics.
- To comply with legal and regulatory requirements.
Application:
- Local device information is used only for providing application features (e.g., displaying active connections, device details).
- No user data is sent to our servers or third parties.
3. Payment Processing
Payments made through our website are processed securely by trusted third-party providers (e.g., PayPal, GoDaddy eCommerce). We do not store your complete payment card information on our servers.
4. Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand website usage and improve user experience. You may disable cookies in your browser settings.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except:
- As required to process payments (with payment processors).
- As required by law or to comply with legal obligations.
6. Data Security
We use SSL encryption, firewalls, and regular security reviews to protect your information both online and offline.
7. Data Retention
- Website purchases: We retain records of completed purchases for accounting, legal, and support purposes, as required by law.
- App usage: The application does not transmit or retain any user data outside your local device.
8. Access, Edit, or Delete Your Information
If you register an account on our website, you may view, edit, or delete your personal information at any time. Website administrators can also manage this data for support purposes.
9. Children’s Privacy
NetPilot is not directed to children under the age of 13. We do not knowingly collect information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted at https://netpilotapp.com/privacy-policy. Please check this page regularly for updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
NetPilot Support
Email: support@netpilotapp.com
Website: https://netpilotapp.com
Last updated: 06/03/2025